Frequently Asked Questions

Still have questions? Feel free to contact us.

Frequently Asked Questions

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How Easy Is It To Get Started? +

Getting started with iChatPro is super easy. Register for your FREE account.

Login to your dashboard to Get Your Chat Button

Copy and Paste the HTML Chat button code on your website.

Login to your operator consoles to answer chat queries, track visitors, invite visitors for chat, and much more.

Do You Have A WordPress Plugin? +

Absolutely! It’s a simple WordPress plugin but it works flawlessly. Once installed, activated and enabled, it will put the iChatPro Live Chat widget on all of your created pages.

You can download the plugin by clicking here.

How Do I Enable The Plugin On My Website? +

It's easy! View the simple step by step instructions here.

How Many Departments Can I Create? +

You can create as many departments as you need, in other words you can create unlimited departments.

How Many Websites Can I Use iChatPro On? +

You can insert the iChatPro chat code on as many site you want.

What Happens When A Visitor Visits My Website And I'm Not Logged In? +

If a visitor visits your website during your offline hours, they will be able to send you and email message through your chat system.

How do I install iChatPro on my website? +

It’s simple, login to your dashboard to Get Your Chat Buttoncopy and paste a snippet of javascript code into your website’s HTML.

Is The FREE Account Really Free? +

Yes, absolutely! The “Forever Free Plan” is yours for as long as you want. The only limitations are you only get 1 operator, 40 chats, 15000 impressions and 30 offline emails(per month)

Is there any software to install? +

Absolutely not! The operator’s console is completely accessed through a web browser.

What are the browser requirements for iChatPro? +

For best results, use Chrome 17 , Firefox 10 , Safari 5 , or IE 10 . IE 9 is adequate.

Can I Change The Chat Windows To Match My Website? +

Absolutely you can! It’s easy. Simply login to your dashboard, visit the “Left Side Navigation Menu > Designs > Chat Widget Skin”. Using this option you able to set the colors of your embedded widget window to match the site colors of your website(s).

Where can I download the Firefox Desktop add-on? +

Visit the following url to install the Firefox Desktop Notification add-on.

https://addons.mozilla.org/en-us/firefox/addon/html-notifications/

Get Started Now! It's FREE

Discover How Providing Live Help To Your Website Visitors Can Improve Your Bottom Line

Simply enter your details in the form on the right to instantly get access to this PDF guide on how to increase your bottom line from your website visitors through Live Chat.

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