We are committed to your privacy.
By using our the tools and services we provide, and visiting our web site such activities become your express indication to us that you consent to our collection and use of your personal information as described herein.
I. Pertains to Data collection on www.iChatPro.com
Personal Information Collected
In order to access certain subscriber services and restricted areas (the “Restricted Services”) within the iChatPro site (the “Site”) requires that you provide certain identifying information (the “Registration Data”) listed in the online registration form. This information may include your legal name, address, telephone number(s), e-mail address, subscriber name or “screen name,” areas of interest, password used to access Pay services, method of payment, and, if applicable, credit card number. While using iChatPro as a client, third party personal information may be entered, such as name and email address. This information is only used for the purpose it was collected for.
iChatPro reserves the right to request any additional information necessary to establish and maintain your account for use of the Paid Services.
Registration Data is the property of iChatPro, subject to and protected by the Electronic Communications Privacy Act. iChatPro will not swap, sell, rent or otherwise disclose all your Registration Data to third party for any promotional purposes. iChatPro maintains a secured area on Site for transmission of the Registration Data, or stores all Registration Data in private database that is not connected to Internet.
Uses of Registration Data
Unless you select the “Opt-Out” option as described herein, iChatPro reserves the right to use your Registration Data to send you information about iChatPro, the Site, iChatPro products and services, and other topics in which you have indicated an interest.
If you do not wish to receive any special offers or other communications from iChatPro, you have the right to select the “opt out” option during the registration process or at any time afterwards. You may “opt out” by clicking on the box marked “I DO NOT WISH TO RECEIVE SPECIAL COMMUNICATIONS FROM iChatPro” when you register for an account or at any time afterwards by going to the “Special Offers” area of the Site.
User Access to Information Collected
To review and update your personal information to ensure it is accurate, you may access your Registration Data at any time through the Subscriber services section of the Site. This area is password-restricted for your protection. You may also contact us at the information listed below.
Testimonials on our Site
With your consent we may post your testimonial along with your name. If you want your testimonial removed please contact us at the information listed below.
Links to Third Party Web Sites
We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein. Often links to other Web sites are provided as a courtesy to you. Always review the Privacy Policies of such web sites.
This is our policy not for send unsolicited emails and allow third parties to contact you via email address so which you provide to us. We may, from time to time, contact you to discuss business relevant to your membership and, naturally, we will contact you to respond to inquiries that you may send to us.
We do not knowingly collect personal data or information from minors.
How Can You Access and Correct Your Information?
You may request access to all your personal information that we collect online and maintain in our database by emailing support@iChatPro.com.
Credit Card Usage, Aggregated Data and More
We may collect aggregate (general tracking) information about pages that users visit on our site. We also may collect user specific information about pages that users visit on our site. Any information that you give us when you complete a contact form or inquiry form, survey and so forth is collected by us.
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@iChatPro.com.
We maintain your credit card related information once your purchase has been verified and processed via your credit card service provider for future usage, within a secured system. In the event of a charge back, the credit card service provider will provide us with such information for the purpose of our evaluation of the charge back request, including any protestations and or feedback issued by our company if we determine fraud has taken place. In the event of credit card fraud and similar defaulted payments, the credit card related information shall be used for collection related purposes.
Credit card information sent to use via our web site is transferred and transmitted via secure server software that provides industry standard encryption. Other information that you send via standard email will not be subjected to this high level of encryption so we advise you accordingly that you should never submit sensitive personal information such as credit card numbers and so forth via standard email to us.
You may cancel your account at any time by sending an e-mail to us. Once iChatPro has finished processing the cancellation, iChatPro will delete all your Registration Data from its database.
If you communicate with us, via email or telephone or even via surface mail, we will maintain such communications and the information contained within them for the purpose and providing customer services to you. We employ industry standard protections for all such communications.
You may be required to complete online registration forms that provide us with contact information (such as your name and street address), your email address, and your phone numbers.
We may, from time to time, send you emails regarding our service so that we can directly communicate with you regarding issues we determine to be relevant.
We use other third parties to provide services on our website such as for credit card processing. When you sign up for these services, we will share your personal information as necessary for the third party to provide that service.
These third parties are prohibited from using your personal information for any other purpose.
No Liability for Acts of Third Parties
Although iChatPro will use all reasonable efforts to safeguard the confidentiality of the Registration Data, transmissions made by means of the Internet cannot be made absolutely secure. iChatPro will have no liability for disclosure of Registration Data due to errors in transmission or unauthorized acts of third parties.
II. Pertains to live chat software
Our clients implement our Active Chat application on their website. We may collect personal information about their users “End Users” on behalf of our clients such as email, phone number and first and last name. We do not use this data for any other purposes than as defined in our relationship with our clients.
We use other third parties to provide screen sharing and click to call services via our live chat software. When you sign up for these services, we will share your personal information as necessary for the third party to provide that service.
Confidentiality of Your Data
We will not sell or share with any third party or entity the personal, business or corporate data or personal information that we collect based on a commitment shared by our hosting company. All information will be confidentially managed by our hosting community to our contractual relationship with our own hosting company or we will also manage strict confidentiality of information and data. We shall use such information strictly for the purpose of providing services to you, our user, and our hosting company shall house such data and information strictly for the purpose of providing services to us for your direct benefit.
These third parties are prohibited from using your personal information for any other purpose.
III. Pertains to www.iChatPro.com and the live chat software.
We have implemented security policies, rules and technical measure to protect the personal data that we have under our control. These policies, rules and technical measures help to protect your data from unauthorized access, improper use or disclosure, unauthorized modification, and unlawful destruction or accidental loss.
All our employees and data processors, who have access to, and are associated with the processing of personal data, are obliged to respect the confidentiality of our visitor’s and members’ personal data.
We use your personal information, in a general sense, to operate our business; that means that we use the information to provide customer service and to provide tools and services to our user base, including, individually, you or your business. We may also use the information we collect for the purpose of alerting you about changes to our business, web site or special offers we think you will find to be important. All emails sent to you are done so standard industry security approaches and standards. You will be given the opportunity, on at least an annual basis, to notify us that you desire not to receive special offers, however, we do reserve the right to communicate with you regarding any direct business or customer account concerns relevant to your account and of course, to respond to any inquiries or comments that you forward to us regarding your account of the activities of our business or any other user of our tools and services.
Your password is protected by us from unauthorized access and usage via standard security approaches. However, no such process is 100% secured. Also, we advise you to never share your password and other sensitive information with any third party and to always verify by examining the address placed into your browser’s URL section that you are actually present at our web site before you enter in your user ID and password information.
Use of Aggregated Information
iChatPro reserves the right to disclose to third parties information about Subscriber usage of the iChatPro Web site and any related services, including information gathered during your use of the Site. Any information disclosed will be in the form of aggregate data (such as overall patterns or demographic reports) that does not describe or identify any individual user.
The information gathered is not shared with third parties. You may turn off your cookies by adjusting the appropriate setting on your browser.
In order to seek out and repair functionality issues with our servers and related programming, we may use your email and IP addresses for evaluation and diagnostic purposes.
Other possible uses for the information that we collect includes internal tracking, review, or is used for contacting purposes and then is archived by us for future usage. We also use the information we collect to provide custom content for our user base. Technical and business statistics are also collected via cookies: which allows us to tract the various paths users trace through web site as they move from one web page to another. Cookies also account for the number of users who visit our site and to calculate the visitor capacity and scalable architecture of our web site.
Cookies are used as an important element of our Live Chat software to help us determine return users and to collect important user data and information which is useful to the user of the Live chat software.
Possible exceptions to our policy include the rare following circumstances, and as indicated herein:
- as required by law or similar legal process
- when we believe in good faith that disclosure is necessary to protect our rights, protect to your safety or safety of others, or respond to government request,
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
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